You and Samir
Vaughn aren't connected on Facebook
Store manager at AVAIL Vapor,
Wed 11:10am
Hey Sandy,
It’s Bain
up at Avail. I couldn’t find you in the system to reach out but felt it
necessary because I hate that you have had a terrible experience. Give me a
call at the store and let’s get something figured out for you so I can get to
the bottom of why you are unhappy. My reviews are 5 stars across the board so
the fact you left a 2 with a less than favorable review means we didn’t take
care of you fully and I would like the opportunity to do so.
5027854885-store number
I look forward to hearing from you and getting your
feedback.
Thu 11:34am
You accepted Samir's
request.
Fri 12:29pm
I haven't been able to
catch you in the store yet so thought I would message you my story. Then, you
can call me when it fits your schedule.[store employee told me this guy was on vacation]
I came into the store
one day and purchased a kit (Aspire) - a small, inexpensive vaping pen kit. I loved it
so much that I came back the next week to buy a second because I like to have
two. Two different employees.
When it was time to
buy my second box of replacement coils, a third employee told me the store
didn't carry them anymore and wrote the name of place on the internet that I might
find them (discountvapors.com) on a card and gave it to me. I checked and
didn't find what I needed so I drove to the Avail location on Bardstown Road,
where I purchased their last box and was told that I was having trouble because
the line was discontinued.
So, I had two new kits
that were not going to be of any use to me when that box of coils was gone. I
was not happy. So, I returned to your store to ask why no one had bothered to
tell me that this was being discontinued when I bought those two. Of course, the
employees were polite and apologetic but that didn't solve my problem or make
me happy.
Finally, when I said I
would never return to buy anything else from Avail, someone convinced me to buy
the PockeX that was on sale. Reluctantly, I did. And, because I'm a sucker, I
guess, I returned a week later to purchase a second one so I'd have a spare.
Within weeks, the
first one started to leak. I returned to the store with it and the employee
working that day looked at it and pressed the two ends together and said
sometimes they get separated a little and it should be fine. It wasn't and the
second started leaking and by then I had oily spots on several articles of
clothing from leaks.
I returned again. This
employee looked, said no cracks (I knew that, neither had been dropped) so they
must need rings/gaskets. Only you don't carry the rings/gaskets. But I might be
able to find them online. I looked at the Avail website and no rings there,
either.
Now, one of the two
doesn't charge anymore. I can't find a way to replace batteries, even if
batteries were available on the website.
I'm not at all happy.
Employees are polite,
but that doesn't make up for poor products and company policies.
My phone number is 742-6749 if you need more
information.
Sandy I am off today and tomorrow. Would it be ok for me to
call you on Sunday or would you rather Monday? I will be in the store both days
on Sunday until about 4 and then on Monday until 6. I understand you have had a
less than ideal run so my biggest concern is making sure we figure out what can
be done to ensure you are taken care of properly. I in no way want any of my
customers to feel they are experiencing a 2 star worth of treatment ever. That
is not the way I want my store to be. I have worked very hard in efforts to
ensure all my customers are treated at the highest level and I want just that
for you.
As you can see, I took time out of my day to hopefully fix
this error we have come across in your happiness because I genuinely care about
my customers and their experiences in my particular store.
We will make this right!
Thank you. Sunday or
Monday will be fine.
10:11am
Sunday and Monday
passed with no call. I found the perfect solution though: https://altsmoke.com/
No comments:
Post a Comment