My Terrible Experience(s) With Avail Vapor and PockeX

You and Samir Vaughn aren't connected on Facebook

Store manager at AVAIL Vapor,

Wed 11:10am

Hey Sandy,

It’s Bain up at Avail. I couldn’t find you in the system to reach out but felt it necessary because I hate that you have had a terrible experience. Give me a call at the store and let’s get something figured out for you so I can get to the bottom of why you are unhappy. My reviews are 5 stars across the board so the fact you left a 2 with a less than favorable review means we didn’t take care of you fully and I would like the opportunity to do so.

5027854885-store number

I look forward to hearing from you and getting your feedback.

Thu 11:34am

You accepted Samir's request.

Fri 12:29pm

I haven't been able to catch you in the store yet so thought I would message you my story. Then, you can call me when it fits your schedule.[store employee told me this guy was on vacation]

I came into the store one day and purchased a kit (Aspire) - a small, inexpensive vaping pen kit. I loved it so much that I came back the next week to buy a second because I like to have two. Two different employees.

When it was time to buy my second box of replacement coils, a third employee told me the store didn't carry them anymore and wrote the name of place on the internet that I might find them (discountvapors.com) on a card and gave it to me. I checked and didn't find what I needed so I drove to the Avail location on Bardstown Road, where I purchased their last box and was told that I was having trouble because the line was discontinued.

So, I had two new kits that were not going to be of any use to me when that box of coils was gone. I was not happy. So, I returned to your store to ask why no one had bothered to tell me that this was being discontinued when I bought those two. Of course, the employees were polite and apologetic but that didn't solve my problem or make me happy.

Finally, when I said I would never return to buy anything else from Avail, someone convinced me to buy the PockeX that was on sale. Reluctantly, I did. And, because I'm a sucker, I guess, I returned a week later to purchase a second one so I'd have a spare.

Within weeks, the first one started to leak. I returned to the store with it and the employee working that day looked at it and pressed the two ends together and said sometimes they get separated a little and it should be fine. It wasn't and the second started leaking and by then I had oily spots on several articles of clothing from leaks.

I returned again. This employee looked, said no cracks (I knew that, neither had been dropped) so they must need rings/gaskets. Only you don't carry the rings/gaskets. But I might be able to find them online. I looked at the Avail website and no rings there, either.

Now, one of the two doesn't charge anymore. I can't find a way to replace batteries, even if batteries were available on the website.

I'm not at all happy.

Employees are polite, but that doesn't make up for poor products and company policies.

My phone number is 742-6749 if you need more information.

Sandy I am off today and tomorrow. Would it be ok for me to call you on Sunday or would you rather Monday? I will be in the store both days on Sunday until about 4 and then on Monday until 6. I understand you have had a less than ideal run so my biggest concern is making sure we figure out what can be done to ensure you are taken care of properly. I in no way want any of my customers to feel they are experiencing a 2 star worth of treatment ever. That is not the way I want my store to be. I have worked very hard in efforts to ensure all my customers are treated at the highest level and I want just that for you.

As you can see, I took time out of my day to hopefully fix this error we have come across in your happiness because I genuinely care about my customers and their experiences in my particular store.

We will make this right!

Thank you. Sunday or Monday will be fine.

10:11am

Sunday and Monday passed with no call. I found the perfect solution though: https://altsmoke.com/

John Fogerty - The Long Road Home

With Viet Nam and the draft hanging over our heads like a bad moon rising, we feared and partied with equal fervor, sometimes doing one to avoid the other. We depended on our music to transport us through both. In 1970, John Fogerty, the fortunate son, stopped the rain and provided much needed respites with his music. We stood down on the corner, wished our brothers did not have to run through the jungle or panic on swift boats, but could instead be rolling down the river on Proud Mary.

Like déjà vu all over again, Fogerty brings his music to offer a break from the storm of another war thirty years later.

In his The Long Road Home concert, sixty-one-year-old Fogerty defies era and age with a timeless performance. He opens the show proclaiming, "What I'm about is plain rock and roll," and then proceeds to deliver everything but plain. With swift guitar changes between each song, few words to fill space, and even fewer flashes or gimmicks, he performs a veritable guitar-feast and thread of the top-ten songs he wrote and performed during his time with Creedence Clearwater Revival, as well as an assortment of newer material. Erasing decades from himself and his music, he bridges the gap between young and once-young fans, and crams twenty-five soulful rock songs into ninety-eight minutes of high-energy, top-notch entertainment.

Born in 1945, in Berkeley, California, Fogerty started performing in the late fifties with his brother, Tom. In 1968, with the band Creedence Clearwater Revival, he produced his first hit with "Susie Q." Between 1969 and 1972, the band released a number of hit singles, including "Bad Moon Rising", "Born on the Bayou", "Down On the Corner", "Fortunate Son", "Green River", "Lookin' Out My Backdoor", "Proud Mary", "Run Through the Jungle", "Travelin' Band", "Up Around the Bend", and "Who'll Stop the Rain". Nine of these became top-ten songs; many have become standards.

In 1973, Fogerty left Creedence Clearwater Revival and began a solo career, originally playing all instruments and calling himself Blue Ridge Rangers. He produced two hits during this period: "Rockin' All Over the World" and "Almost Saturday Night," both songs covered by other artists later.

Even during his low profile years, Fogerty went on to earn a number of awards and recognitions. Rolling Stone named him the 40th greatest guitarist of all time, and the group Creedence Clearwater Revival was inducted into the Rock and Roll Hall of Fame. After a period of retirement, Fogerty returned in 1997 with "Blue Moon Swamp," which won a Grammy for the best rock album of 1998. In 2004, he released "Déjà Vu (All Over Again), as his denunciation of the Iraq war as another Vietnam, and appeared with Bruce Springsteen on MoveOn.org's Vote For Change tour as part of the John Kerry presidential campaign tour.

In 2005, Fogerty was inducted into the Songwriters' Hall of Fame, returned to Fantasy Records, and released "The Long Road Home, a compilation of his Creedence and solo hits, and in 2006, he released a DVD version of "The Long Road Home – In Concert." This high-quality disk delivers Fogerty's strong-as-ever, well-seasoned voice and showmanship with such clarity I caught myself jumping off the couch to cheer with the audience several times.

Recently, John completed a European tour and is currently performing dates throughout the United States with Willie Nelson. His latest CD, Déjà vu (All Over Again) is available in record stores, as is the DVD The Long Road Home – In Concert (arranged and produced by John Fogerty, through Concord Records. He will tour in Australia starting November 2006.

I urge everyone to invite John Fogerty into their homes through The Long Road Home - In Concert DVD. It's an evening you won't forget soon, and will want to repeat often.