Going Postal Update

 
You can read the first part of Going Postal here.

I ordered the same thing from the same place again this month. Since I had so much trouble the last time, I was sure to track the package again. On the day that tracking information said the package had been delivered. I checked my box and found nothing.

Since we still have rotating carriers who might arrive anywhere between early morning and late afternoon, I couldn't be certain it wouldn't arrive later in the day. What to do? Run over there hourly to check? Complain early and hope I wasn't wrong?

My daughter came by to visit and said, as she drove past the mailboxes on her way out, she would check again for me. Here's what she found.

 

 
The manila envelope on the ground is my package. There was plenty of room in my box for it – actually room for at least three packages that size.

Yesterday, as I headed to the post office with these pictures, I stopped in the management office at my apartment complex to see if they had already addressed this problem. Surely, other residents had complained about having their mail left on top of the boxes and on the ground.

Yes, other residents had complained and management  had already talked to the supervisor at our post office about this problem, as well as the erratic schedule and the postal carrier's excuses for it. First, he said he was late some days because he had to go find bathrooms to use. They gave him a key to the restroom in the office so that wouldn't be a problem. Then, he said he didn't like the restaurants in our area so finding a place to eat sometimes affected his schedule. Within two miles of here, you can get fast food, slow food, great food, crappy food, Mexican food, Greek food, Japanese food, American food, deli food, bakery goods with and without gluten, soups, fruit plates, cheap food, and expensive food. I can't imagine what a person could want for lunch and not be able to find in my neighborhood.

I took my pictures to the post office, waited in line for my turn, and asked for a supervisor. The girl I was speaking with pointed at a guy sitting behind the counter to my right. I walked over there and woke him, waited a second for him to rub his eyes and get oriented, and asked if he remembered me – the person who had called multiple times in November because my package had not arrived as reported on the tracking page and wouldn't give up until someone at least pretended to care. Nope, he didn't remember me.

I wondered if that meant he honestly cared so little that he could forget, or that there had been so many complaints that he didn't want to guess which one I was. I refreshed his memory about November and then showed him the pictures of the second incident.

He batted his eyes and I guessed that meant he was trying to figure out what my problem was since I obviously found my package. So, I told him what my problem was – I believe I deserve better service – and how unfortunate it is that this is happening to someone who has been quite the activist in trying to save the USPS from the Republicans who want to do away with his job.

He asked me to text the photos to his phone so he could share them with his supervisor.

Silly me. I guess I should have asked for the supervisor instead of the manager.

 

 

 

 

 

 

Today Sucked, Mostly

I don't like cooking shows. Usually I turn the channel or take a break from my regularly scheduled sedentary life-style to mop a floor or clean out a closet when the talk shows bring on people to pretend they are preparing a meal, and hosts are forced to pretend they are at least half as excited as the hyped-up has-been- singer/actor/spouse-of-has-been singer/actor-turned celebrity-chef is to share grandma's recipe as though s/he is nearly as remarkable as the 90's 'we're pregnant' parents. But, today, Sunny Anderson's chocolate and beet cake caught my attention. Not only did I listen, I went to the website to print the recipe.

Big mistake. That's when my tiny world started to crumble.

I decided not only to print the Chocolate Beet Bundt Cake recipe but also the White Bean Chocolate Chip Cookies recipe. When I tried to print from the page, I received a message saying that my privacy settings wouldn't allow me to copy to the clip board. How'd that happen? I wasn't in the mood (ha ha ha) to remind myself that I am computer illiterate so I copied and pasted the two recipes into a word document and hit print. 

White Bean Chocolate Chip printed just fine. Nice, clear, dark print even though the printer flashed a low-ink message. For once, I was prepared with a back-up ink cartridge on hand. Before anyone thinks I finally got organized, I ordered that thing to bump a Christmas order up to free shipping status. I didn't need enough to order the name brand though, just the knock-off brand. Don't know about the rest of you but I let that low ink message blink until the black print comes out looking like a bleeding sepia. White Bean was still an unblurred black so I figured I had a good 100 pages left before I would need to whip out knock-off. 

That's not the way it happened. White Bean shot out and then nothing. The *smart* printer blinked some snotty remark about changing the ink *now* and held Chocolate Beet Bundt hostage. No biggie; I had a replacement – somewhere. And it didn't take too long to find and install it. 

The new printer that I already didn't like much still blinked the replace ink message so it wasn't so smart after all. I turned it off and back on, which takes a lot longer with supposedly smart devices than it did with the old stupid ones. That didn't work.

This frustration called for music. I put three of my favorite CDs in the CD player (see why I didn't worry about iTunes before?) and nothing happened. I shuffled them. Removed them and blew in the drawer since unclogging the dust inside had worked before. Still nothing. Turned the television back on. 

Next, I unplugged the printer, waited a minute, replugged, waited for it to think again, and got the same message. Maybe I was the stupid one and didn't remember to press gently until I heard the click. I removed the cartridge, replaced it and listened carefully for the click. (Seriously – anyone who is laughing at me for printing recipes and keeping them in a binder, reread this and tell me you'd trust your phones or laptops anywhere near me and a kitchen.) No Chocolate Beet recipe. Now, I had a message telling me that the knock-off was either empty or damaged. 

I wasn't going to bake that cake today. The only beets I have on hand are pickled. But, the temperature is expected to drop to twenty below one day soon and who knows how many things I might need to print while I'm frozen in. As I removed the empty or damaged knock-off to return it to the store, the dog announced someone was at the front door. I placed it on the desk and went to the door. 

There was no one at the door but there was a note, on fluorescent pink paper, taped to the door that I never use. Thanks, dog. Management wanted to remind us that we are to keep our heat on, a drip running in all sinks, and cabinet doors opened. And please check with our homeowners carriers about flood damage – in other words, don't expect them to be responsible. I have copies of the letters I hand-delivered to them when my vocal complaints about the temperature in my bathroom being twenty degrees lower than it is in the bedroom across the hall from it but I don't have a video of the property manager looking me in the eye and barking a nasty, "I don't care," when I told him that getting out of the shower in a drafty, fifty-degree room caused great pain in my systemic arthritic body, so could they please check to see why heat doesn't reach that room, or give me an outlet that can handle an electric heater. Wish I did and will double that wish if the pipes in that room burst and they try to hold me responsible. 

I had more important things to worry about though, like printing the Chocolate Beet Bundt Cake recipe that I had no intention of baking any time soon. I went from the front door to the bedroom to get my shoes out of the closet. The sliding closet door slipped off the track and I hurt my already sore shoulder catching it. I was a woman on a mission so I didn't let that stop me. 

With shoes, coat, and gloves on, my purse over my shoulder, and garbage in one hand and keys in the other, I braved the weather. Made it about fifty steps into my trek to the car before realizing I forgot the empty or damaged knock-off and my phone. 

Fortunately, I went into the bedroom to get the phone off the charger first and saw that, although I started it ten hours or more before, it had not finished updating. I've had it less than two weeks but it came needing an update because everything needs to be updated at least once a day it seems. No problem. I would call a kid or grandkid, who all know more than I about smart devices. The daughter said to plug it into my computer so it could sync with iTunes. I went back to the office, plugged in the phone, popped the knock-off back into the box it came in, and while I was still standing there, Chocolate Beet Bundt printed, nice and clear. Without a black ink cartridge. 

Took the purse, coat, and shoes back where they belong and returned to the computer to find an error message. I didn't have iTunes on my computer like I thought. I went to the iTunes page to download and received a message thanking me for downloading – making me (the computer dummy) think it had actually downloaded. But, it hadn't. 

After several more tries and a bunch of other steps, I decided I had to download iCloud first. Apparently, I have nothing on this computer. That did work, after updating a driver, and I even remembered my Apple ID. There was my life, on a cloud. Still, the phone wouldn't update and I couldn't download iTunes, nor was there an iTunes app. 

A little sleuthing turned up many complaints about the inability to download iTunes on Windows 8. Apple was no help so I turned to HP. Naturally, when I clicked on help, I had to enter product numbers and models and hit enough keys to have updated my autobiography for years 40 – 60. And then I was rerouted to another page where I had to type it all again, only to end up on a page where instead of reaching help, I found a FAQ list with drop-down menus. Lots of them.

After wasting about 30 minutes on FAQs, (doesn't it look like they'd realize they have a problem if that many people frequently ask about that many problems?) I Googled 'Why can't I download iTunes on Windows 8' and found a guy who read like he knew what he was talking about. He fixed his and shared the fourteen step process for dummies like me. I followed those instructions, feeling much better about myself all the way up to number twelve, where I didn't have the option he suggested I follow. Sigh. I must have done something wrong so I started over. Breezed through 1 – 11 and still didn't have what he said I should find on 12. 

I went back to the HP help page, chose the 'I want to purchase' option and got right through. Imagine that. When asked what I wanted to purchase, I said I had already purchased – typed the model again – and that my granddaughter fell in love with it and wanted to buy one, too. But, before I would recommend it, I needed to know if she would be able to download iTunes. 

Of course she would be able to download iTunes was the response. I said I wasn't so confident since I had been unable to download it on mine. The HP guy suggested I do exactly what I had already done. When I said none of those things worked, he sent me back to Apple. 

Apple was no help, again, but, somehow I did finally get iTunes on my computer. If only I was as organized as the fourteen-step guy, I might be able to help others. I used the link on the iTunes site and started the update on the phone – again. 

While that was running, I thought about my poor car out there in the freezing cold. Much as I dreaded going back out, I didn't want to push my luck. I put my coat on, the dog's coat on, grabbed that same bag of garbage, and went out. The car started and I drove it around the neighborhood for a few minutes. Came back in to a message that my phone could not update and would have to be restored to factory settings. 

Sigh.

I know many people had worse days. I'm sad for them.

The good news is my phone is restored and updated, and I have transferred my data from the cloud to it. And, I'm grateful that this seems like a horrible day to me.

 

Fact, Opinion, Feeling – Three Different Things

 
Fact: My eyes are blue

 
Your opinion that my eyes are brown will not make them brown. It will make you uninformed at best, possibly colorblind if you are looking at me and saying it, and stupid if you are looking at me and sticking with your opinion because you like the person who told you they are brown and don't want to hurt their feelings by agreeing with me.

 
Your opinion that blue eyes are ugly might be valid but means nothing to anyone but you, and possibly people who want you to like blue eyes.

 
If you form and own the opinion that all people who have blue eyes are just like me because they have blue eyes, your opinion is uninformed and people who point that out to you are not bigots, even if you claim it is your opinion, you come up with fifty bible verses that you believe support that opinion, or 99% of your friends agree with you.

 
If you feel blue eyes are scary and can't back it up with some shaking hands, a cold sweat, and/or a rapid pulse, you probably don't understand the meaning of the word feel. If you can back it up with one or more of those things, you might have a serious case of PTSD following a bad experience with an individual who had blue eyes. I strongly urge you to seek treatment before you try to convince others to fear people who have blue eyes.

Please, Stop the Stupid (at&t Chapter)

On December 20, 2014, I received this letter from at&t in my email. Since I was already in parse-the-words and sift-out-bullshit mode, it didn’t take long for red flags to double my blood pressure. 

  

My line-by-line:

Dear AT&T Internet Service Customer,  The letter head uses small letters for at&t and content of the letter uses capital letters. What am I to use? The informal comma instead of the formal colon following the salutation indicates this should be considered a friendly communication, not a binding business deal.

We are updating the AT&T Internet Terms of Service to provide you with current information. The agreement is effective 1/11/15. Less than a month from the date of the letter, these updates will be effective.

Here are some of the highlights of the updates:

*Equipment Monthly Fee: We have clarified the monthly equipment fee.  Less than a month might not be short notice if it were truly a clarification (elucidation, illumination, illustration, or interpretation) during one of the eleven months of the year in which there are not two holidays. It probably wouldn’t matter to most customers if the documented terms of services were edited to illuminate the monthly equipment fee with bold type or a dancing font, or to elucidate the monthly equipment fee by adding brand names or measurements, or illustrating with photos. But, when all is parsed and debullshitted, and it turns out they are raising rates mid contracts, those twenty-two days between December 20 and January 11 matter greatly. With two holidays that leave most businesses short-staffed on at least four days, making it nearly impossible for customers to investigate options and change carriers to do so.

*Customer Service Support: Clarified the support services governed by the High Speed Internet Terms of Service. I am a reasonably intelligent person (above average IQ and still on the good side of senile) and no matter how many times I read this line it still tells me absolutely nothing.

*Business Dial: Business Dial Service will no longer be available effective Jan 31, 2015. Sure glad I don’t have this service because it would totally suck to have to figure out how to run my business without it.

Contact Us: We have updated contact telephone numbers. At this point, I had no doubt my AT&T Internet Service Customer Care Team was hoping I was an idiot who would skim over this email and be too busy with Christmas activities to ask questions. Silly them.

Please note, by continuing to use the Service, you are agreeing to the terms and conditions set forth in the Terms of Service document. What exactly does that mean? And, if they were going to take the time to type this strange email message, why didn’t they include the information, especially the updated contact telephone numbers? Did this vague message mean that if I went to the internet to seek more information, was I continuing to use the Service (why the capital S)? If I responded to this email, was I continuing to use the Service? Or, did I have until January 1, which is about how long it takes to get through the menu options on their phone line, or to find anything on their website.

Visit att.com/tos2015 to view the AT&T Internet Terms of Service. Of course, we are ready and available to answer any questions you may have and to discuss individual account needs or concerns. If you have additional questions, visit our online support site at att.com/tos2015faq for a list of Frequently Asked Questions.

I decided to be a rebel and respond to the email with my questions. Ha! That resulted in this, which did nothing to improve my mood: 

 

With a sigh, and a bunch of cuss words, I went to att.com/tos2015 where I found their 13,612 terms of service document. None of those words were in red, or bold, or in any way indicated which parts had been clarified. Did they honestly expect me to find the 2014 terms of service and compare all 13,612 words for the clarification that should have been included in their ridiculously vague email? That’s their idea of service?

Next, with absolutely zero expectation that I would find anything useful there, I went to att.com/tos2015faq. They did not disappoint. There was absolutely nothing useful there. What little was there required clicking on drop-down links to find more unhelpful, blood-pressure-raising, run-around bullshit. 

In the spirit of pretending to care they included this, to which I responded with my complaint because I’m one smart cookie and I know they don’t really want to improve anything. 

 

Now would be a good time to use the bathroom, get a drink, light a smoke – because this is where I wasted about an hour of my time with AT&T online customer service representatives and I am going to waste your time sharing the conversations with you. Hopefully, once-removed position will make it entertaining for you. It wasn’t at all entertaining for me at the time but I can almost laugh about it now.

** Thank you for choosing AT&T. A representative will be with you shortly. Your estimated wait time to connect with a representative is within 0 minutes, 2 seconds. You are now chatting with Adam K.

Adam: Hello my name is Adam K. Thank you for allowing me to be your specialist today. How may I assist you? Hello Sandra, how are you today (it was night in my country but he probably didn’t know that).

Me: I received an email stating that you have “clarified” the monthly equipment fee and support services but it doesn’t tell me what the clarifications are. So, what are they? Really odd that they were not documented in the email.

Adam: Sandra, just to confirm, you received an email stating that the monthly equipment fee has been clarified, am I right? (Guess his computer doesn’t include scrolling up capabilities.)

Me: Yes, the monthly equipment fee and support services

Adam: I apologize for the inconvenience you have experienced. I can help you with that!  (Seriously, an exclamation point. Red flag for he hopes I’m an idiot.)

Me: And contact phone numbers.

Adam: Please allow me a moment, while I access your account. Thank you for your patience Sandra, I appreciate that.

Me: Warning: I have no patience for this. I hate corporate lingo and ambiguity.

Adam: I apologize for that Sandra, I can see that the equipment fee will be $1 more for every customers. That is the change happening from January for every customers.

Me: How is that clarification and why is my rate changing while I’m still in my contract period? Clarify: 1. Make (a statement or situation) less confused and more clearly comprehensible.

Adam: Like any business in a highly competitive industry, we occasionally adjust our rates to ensure that we are aligned with current market conditions. Factors in our pricing decisions include our costs of doing business, the value of our services provide, and our need to invest in the future. Even at the new rate, our prices still offer an excellent value and competitive prices. I would be happy to review your account and provide you with personalized recommendation AT&T offers many products and services to help you with your entertainment and communication needs.

Me: The only thing I want you to help with is an explanation of why my bill is already higher than stated on my contract and you are raising it even more. The “highly competitive” corporate idiocy is insulting and I already told you I have no patience for it.  

Adam: I apologize for that on behalf of AT&T Sandra, I will check the bill for you now.

Me: I requested an explanation the first time my bill was higher than it should have been and got no response

Adam: Sandra, please give me a moment while I check the bill for you.

Adam: Sandra, I can see that your monthly bill is ____ plus taxes.

Me: Yes. Can you also see what I was billed the last few months?

Adam: Sure Sandra, Let me check that also for you, I assure you that I will fix this before we end this chat. (This is where I started grinding my teeth and telling myself Americans are total fools for allowing businesses to pass frustrating experiences like this pass as customer service.)

Me: Thank you

Adam: You are welcome.

Adam: Sandra, I can see that your bills were high and will get you credit on next bill. And also for the inconvenience you have faced I will get you U450 free for 3 months also. U-450 has up to 440 digital channels including more than 175 HD channels, HBO/Cinemax package includes 18 channels of HBO/Cinemax programming, Sports package exciting sports channels, 46 digital music channels and extensive On demand library, Movie package includes Showtime, The movie channels (TMC), Flix, Starz, Encore and more.  (Confirmed: AT&T thinks I’m worse than stupid. They assume I’m Republican. I’d bet my last dollar that Adam copied and pasted that sales pitch, prepared for him by the company with Republican punctuation and capitalization.)

Me: thank you

Adam: You can make unlimited calls across the country for free and also to Canada.

Me: I appreciate that.

Adam: Thank you Sandra. Once again I apologize for this.

Me: What about the customer service change? Do I need to know about that?

Adam: Yes Sandra, it is for every customers in general, there will be a $1 increase for the equiment. It will not affect the current bill, it will be from January.

Me: In addition to the dollar increase for equipment rental?

Adam: equipment* (How sweet is that?)

Me: (nothing, because I’m speechless except for words that I can’t say to Adam.)

Adam: Yes currently the equipment fee if $7, from January onwards it will be $8. I hope you understand my situation.

Me: I don’t understand why that was two points in the letter: 1) clarification of monthly equipment fee and 2) clarification of support services governed by High Speed Internet TOS

Adam: I apologize for that, for more clarification I will connect you with my manager. Sandra, please note down the order number for free U450  ____________  I will transfer this chat directly to my manager now. Shall I connect you with my Supervisor?

Me: ok

Adam: Please wait while I transfer the chat to Vin

*You are now chatting with Vin

Vin: Hi Sandra I am the supervisor on the floor.

Me: Hi

Vin: How are you doing today?

Me: (all out of nice) Can you explain what the changes will be in support services governed by High Speed Internet?

Vin: Yes Sandra I will explain that for you. It is regarding your price increase. Please allow me a moment to get the details.

Me: Is that an additional price increase on top of the $1 for equipment rental?

Vin: I will be right with you. (He’s the freaking Supervisor on the floor, in charge of customer service reps who are answer questions about the ridiculously vague email they just sent to “every customers” and can’t answer the simplest question? Really?) Yes. Thank you for your patience.

Me: I am not patient.

Vin: I am sorry for this. There will be a $3 increase for the TV service. And $1.00 increase with the Internet service.

Me: Can’t believe you didn’t know what I was asking or have the answer available – or that it wasn’t defined in the email to begin with.

Vin: And $1 increase with each receiver and equipment. And this will be applicable on from January.

Me: What! (My turn for an exclamation point.) $3 per television? That wasn’t even mentioned in the email.

Vin: That was the email that you received.

Me: This is unacceptable.

Vin: I am sorry Sandra

Me: What about my contract? What is the date on my contract? And sorry doesn’t fix anything.

Vin: I can help you with that.

Me: What is the date on my contract?

Vin: Your contract will be expired on 2/27/15

Me: And how many pieces of equipment are you counting for me? What is the TOTAL increase you are trying to slip past me?

Vin: Please allow me a moment to check with this. Thank you for your patience. You have an increase of $6.0. $6.00*

Me: I am NOT patient. I am angry. The email should have included all of this information. Instead, they wasted forty minutes of my time.

Vin: I am sorry Sandra for this. I am here to help you with this.

Me: Sorry doesn’t fix anything or give back my time.

Vin: I understand your point. Like any business in a  . . . (same bullshit Adam copied and pasted) I would be happy to review your account and provide you with personalized recommendation. AT&T offers many products and services to help you with your entertainment and communication needs.

Me: Unless you can give me everything I already have at the price (or lower) I already have, I’m not interested

Vin: Sandra, the increase is still not in your bill. So we don’t have an option to check the alternatives to lower your charges.

Me: It will be in my next bill, right?

Vin: It would be better if you contact us back after getting your bill. Because we can only confirm this increase on you get this bill. Once*

Me: And waste another forty minutes of my time? Is that how AT&T wants to treat customers?

Vin: Then only we can see the changes that is going to happen. I am really Sandra for the time taken to explain this.  (Hope he’s not going to tell every customer he is Sandra for their problems.)

Me: You can see them now – you just told me about them. That makes no sense.

Vin: No Sandra, I have provided the general information’s. But this is not yet updated on your records. It will be updated along with your next bill.

Me: So, why can’t you make the adjustments before I get the next bill? Somewhere, it is documented that you plan to raise my rates next month (before my contract expires) so you should be able to make the adjustment before it happens.

Vin: I got your point. What the best I can do for you is, I will provide an adjustment of $6 for this month from my end.

Me: This month? Not every month to follow?

Vin: I am sorry Sandra it is only for this month. I am not able to provide credit for every month, as you know the changes are not reflected. The rate increase is valid and you will definitely get explanation for this along with your next bill.

Me: Who do I contact to express my extreme displeasure with the email and the way they tried to slip this under the radar instead of being open about all of these increases?

Vin: You can reach us back one you see the changes so that we can also explain that for you with your bill.

Me: Seriously? Do you think I’m stupid? I contacted you NOW about it and should not have to contact you again. Print this. Put it in my file and revisit it before you charge me the new rates. I should not have to go through this again. Apologies are no good unless you make changes to go with them. Otherwise, they are empty words Please adjust my account before I am expected to pay $6 more.

Vin: I will make notes for you. I see that your contract will expire on 2/16/15, I will go ahead and get you a credit of $12 for the remaining months in your contract.

Me: Thank you for that adjustment.

Vin: You are welcome. Also you can reach us back once you see the changes in your next bill. We are responsible to explain this for you. But we can only do this with your bill. But as I just mentioned, the changes are not yet reflected. I appreciate your understanding on this matter.

(Ahhhhhhhhhh  Remember, next month when it is reflected on our bills, it will be too late. We will have already used our service – or, should that be Services – after receiving the letter, and after January 1.)

Me: Who do I contact to express my displeasure about the vague, misleading email? I understand that you did not make the decision or write the email.

Vin: You can reach us back through this chat or you can reach us through 1800-288-2020. I would recommend to contact us back after receiving your bill.

Me: Who made that decision? I want a name.

Vin: So that it would be better to help you with this. Sandra, every rate increase that was made by AT&T was authorized by FCC>  FCC*

Me: No one responds when I contact AT&T will billing questions. I realize this provides you with a job but this is mostly just busy-work and sales, not real solutions.

Vin: We are the billing team, and we will explain this with your bill.

Me: It wasn’t mandated by FCC so authorization means little. Nice try.

Vin: So you can reach us back after getting your bill.

Me: I think it might be best for me to seek answers through media since AT&T is obviously not forthcoming with information. Thanks for your time.

Vin: I understand your situation Sandra. I have applied the credit of $12.00 It will be updated within 10 minutes. Sandra, once again, I apologize on behalf of AT&T for this. Please accept my apologies. I will also make detailed notes for you. So that we will have all of the info that we have discussed here. It would be easy to help you with this when you contact us back again with your bill. Is there anything else I can assist you with? XXXXXX, you can view the privacy policy and get answers to your questions online at http://att.com/privacy. You can also manage your privacy choices for the External Marketing and Analytics Reports online at att.com/cmpchoice. You will need an AT&T online account established to do this. If you don’t already have an AT&T account setup, instructions on how to setup an online account are on the website (for the record, I was chatting with him from the link I found on my online account). The specialized team that can assist you with your Privacy Policy questions . . .  bunch  more lines and then: I’m sorry I sent that by mistake. I haven’t heard from you in a while (because I went to the bathroom like I always do during commercials). Do you wish to continue this chat? I am ending this session since I have not heard from you.

The next day, I received another email containing this: 

I valued my sanity enough to refrain from clicking on any links, responding to the email, or contacting customer service.

A $6 monthly increase might not seem like much to some people. To people living on minimum wage, social security, or unemployment, it is. And despite what cold-hearted, clueless people want to tell themselves, phone, internet, and television are necessities.

If you think this was tedious and a waste of time, wait until you see my Stop the Stupid - Wellcare Chapter. This was nothing in comparison.